Q: Who is Roberts Hawaii?
A: Roberts Hawaii is Hawaii’s largest transportation & tour provider with over 65 years of experience. We are proud members of the Hawaii Visitors and Convention Bureau (HVCB) and the Hawaii Transportation Association (HTA). Learn more about Roberts Hawaii, Inc.

Q: What are Shore Excursions and how do they work?
A: Shore Excursions are tours and activities created specifically to cater to cruisers on cruise lines. For most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. For other products we may either escort you back to the airport, or to your Waikiki Hotel for your extended stay. We pay attention to your cruise ship schedule and create specific tours and activities that fits within your window of time. All you have to do is just book tours and activities with us, and look for our Roberts Hawaii Staff when you arrive at the pier.

Q: How can Roberts Hawaii offer tours at such low prices?
A: As Hawaii's largest tour provider, we are able to offer a great value on tours and activities. Certain cruise lines may own ground transportation companies to operate the tours it sells on board its ships. It therefore, through a controlled subsidiary, sets its own pricing. Roberts Hawaii is able to offer similar tours and give you choice in what you see and do in Hawaii at a lower cost.

Q: What is the catch with your tours?
A: There is no catch. Our tours are complete tours, with similar routes, similar stops and approximate duration. Compare the offerings and see for yourself how much you can save with Roberts Hawaii tours.

Q: Will I be back in time before my ship departs each pier?
A: Yes. Roberts Hawaii Shore Excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. Tours depart from your pier and return well before sailing. In 3 years of operations, no Roberts Hawaii Shore Excursion has ever missed a port departure. However, if it were to occur due to unforeseeable circumstance, Roberts Hawaii guarantees airfare to your next port of call.

Q: What if my ship is detained from making port; will I receive a refund?
A: Yes. We guarantee to full refund your money if your ship is detained from making port, not allowing time for your chosen tour’s itinerary.

Q: I want to book a Roberts Hawaii Shore Excursion but I already booked my tours with my cruise ship. What can I do?
A: Customarily, tours may be cancelled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s Shore Excursion Desk or 24-Hour Drop Box prior to arrival in port. Check with your cruise ship activities desk for its cancellation policy.

Q: I can’t seem to call you from a phone line on the ship. How do I reach you?
A: We highly recommend that you book before the tour date to guarantee a seat. Calling from a phone line on the ship can be expensive. For your convenience, our Roberts Hawaii staff will be at the pier equipped with wireless phones which you can use to book tours. The call is FREE. See us at the pier before or after you have checked in with your cruise ship.

PIER SHUTTLE INFORMATION

Q: Do I need a reservation?
A: Please make your reservations online at least 48 hours in advance to guarantee a seat on the shuttle.

Q: Does the Pier Shuttle stop at any Waikiki hotel?
A: Yes, the Roberts Hawaii Shuttle stops at various hotels, hostels, and condos. However, not all properties have a loading zone or area to drop directly by its front door. For those properties that have limited access, we will drop off at the closest area safely.

Q: Where do I wait for the Pier Shuttle at the Honolulu International Airport?