Q: Who is Roberts Hawaii?
A: Roberts Hawaii is Hawaii’s largest transportation & tour provider with over 65 years of experience. We are proud members of the Hawaii Visitors and Convention Bureau (HVCB) and the Hawaii Transportation Association (HTA). Learn more about Roberts Hawaii, Inc.

Q: What are Shore Excursions and how do they work?
A: Shore Excursions are tours and activities created specifically to cater to cruisers on cruise lines. For most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. For other products we may either escort you back to the airport, or to your Waikiki Hotel for your extended stay. We pay attention to your cruise ship schedule and create specific tours and activities that fits within your window of time. All you have to do is just book tours and activities with us, and look for our Roberts Hawaii Staff when you arrive at the pier.

Q: How can Roberts Hawaii offer tours at such low prices?
A: As Hawaii's largest tour provider, we are able to offer a great value on tours and activities. Certain cruise lines may own ground transportation companies to operate the tours it sells on board its ships. It therefore, through a controlled subsidiary, sets its own pricing. Roberts Hawaii is able to offer similar tours and give you choice in what you see and do in Hawaii at a lower cost.

Q: What is the catch with your tours?
A: There is no catch. Our tours are complete tours, with similar routes, similar stops and approximate duration. Compare the offerings and see for yourself how much you can save with Roberts Hawaii tours.

Q: Will I be back in time before my ship departs each pier?
A: Yes. Roberts Hawaii Shore Excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. Tours depart from your pier and return well before sailing. In 3 years of operations, no Roberts Hawaii Shore Excursion has ever missed a port departure. However, if it were to occur due to unforeseeable circumstance, Roberts Hawaii guarantees airfare to your next port of call.

Q: What if my ship is detained from making port; will I receive a refund?
A: Yes. We guarantee to full refund your money if your ship is detained from making port, not allowing time for your chosen tour’s itinerary.

Q: I want to book a Roberts Hawaii Shore Excursion but I already booked my tours with my cruise ship. What can I do?
A: Customarily, tours may be cancelled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s Shore Excursion Desk or 24-Hour Drop Box prior to arrival in port. Check with your cruise ship activities desk for its cancellation policy.

Q: I can’t seem to call you from a phone line on the ship. How do I reach you?
A: We highly recommend that you book before the tour date to guarantee a seat. Calling from a phone line on the ship can be expensive. For your convenience, our Roberts Hawaii staff will be at the pier equipped with wireless phones which you can use to book tours. The call is FREE. See us at the pier before or after you have checked in with your cruise ship.

PIER SHUTTLE INFORMATION

Q: Do I need a reservation?
A: Please make your reservations online at least 48 hours in advance to guarantee a seat on the shuttle.

Q: Does the Pier Shuttle stop at any Waikiki hotel?
A: Yes, the Roberts Hawaii Shuttle stops at various hotels, hostels, and condos. However, not all properties have a loading zone or area to drop directly by its front door. For those properties that have limited access, we will drop off at the closest area safely.

Q: Where do I wait for the Pier Shuttle at the Honolulu International Airport?
If you are going from the airport to the pier, please exit baggage claim doors and use the crosswalk to the center median. Our yellow uniformed representative will be waiting for you and assist you to the Roberts Hawaii vehicle. Due to security regulations, your uniformed representative will call up the vehicle where it is standing by at a close hub parking area. Please have your ticket voucher ready to provide to your driver.  Flight delays are checked throughout the day so you can be assured that the Roberts Hawaii vehicle will be there. Please call (808) 441-7800 if you are unable to locate your vehicle.

Q: How long is the shuttle ride from the Pier to Waikiki or the Pier to the Honolulu International Airport (and vice-versa)?
A: The approximate drive time is about 30 minutes, and the average time to the last stop is 45 minutes.

Q: How many pieces of luggage am I allowed on the Pier Shuttle?
A: Each passenger is allowed 2 pieces of luggage and one carry-on at no additional charge. Charges apply for additional and/or oversized pieces of luggage. See luggage rates below.

Carry-ons must be placed on your lap and in your possession at all times. Oversized baggage are accommodated if space is available. No boards or boxes larger than 3 ft. x 3 ft are permitted on the bus. Additional Fees apply and are collected directly by our airport representative. CASH ONLY (EXACT AMOUNT).

Q: Is a car seat required for infants on the Pier Shuttle?
A: No, Hawaii State law does not require the use of car seats. Please seat infants on an adult's lap.

Q: Does the Pier Shuttle accommodate passengers with wheelchairs?
A: Persons requiring a wheelchair accessible vehicle must provide the wheelchair type (electric is limited to 500 lbs, folding, etc.) in the COMMENTS section when booking or contacting Roberts Hawaii. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 14 days prior to service date. If you have any questions, please call our dispatch office at (808) 831-1555. They can check on availability and take your reservation.

Q: What if I want to go to another island or find out about activities and sightseeing tours?
A: Call Roberts Hawaii at (808) 954-8652 or 1-866-898-2519, or visit RobertsHawaii.com. We set you up with the best entertainment, tours, and activities in the Islands. And if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car and accommodations. There are even fabulous island hopping one-day tours to the Big Island, Maui and Kauai. Leave in the morning, enjoy a spectacular tour, and return to your Waikiki hotel that evening.