We at Roberts Hawaii strive to provide quality services to our guests. As such we welcome all questions and suggestions as we value your feedback. Please feel free contact our Customer Service, or look for our Shore Excursion Team on the pier. We look forward to your visit to Hawaii, and the opportunity to serve you. |
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Q: Who is Roberts Hawaii?
A: Roberts Hawaii is Hawaii’s largest transportation & tour provider
with over 65 years of experience. We are proud members of the Hawaii Visitors
and Convention Bureau (HVCB), the Better Business Bureau (BBB) and the
Hawaii Transportation Association (HTA). Learn more about Roberts
Hawaii, Inc.
Q: What are Shore Excursions and how do they work?
A: Shore Excursions are tours and activities created specifically to cater to
cruisers on cruise lines. For most of our products, we pick you up from the
pier and return you to the pier before your ship leaves dock. For other products
we may either escort you back to the airport, or to your Waikiki Hotel for
your extended stay. We pay attention to your cruise ship schedule and create
specific tours and activities
that
fits within your window of time. All you have to do is just book tours and
activities with us, and look for our Roberts Hawaii Staff when you arrive at
the pier.
Q: How can Roberts Hawaii offer tours
at such low prices?
A: As Hawaii's largest tour provider, we are able to offer a great value on
tours and activities. Certain cruise lines may own ground transportation
companies to operate the tours it sells on board its ships. It therefore, through
a
controlled
subsidiary, sets its own pricing. Roberts Hawaii is able to offer similar
tours and give you choice in what you see and do in Hawaii at a lower cost.
Q: What is the catch with your tours?
A: There is no catch. Our tours are complete tours, with similar routes, similar
stops and approximate duration. Compare the offerings and see for yourself
how much you can save with Roberts Hawaii tours.
Q: Will I be back in time before my ship departs each pier?
A: Yes. Roberts Hawaii Shore Excursions operate the same popular tours offered
by your cruise ship, designed around you and your cruise ship’s itinerary.
Tours depart from your pier and return well before sailing.
Q: What if my ship is detained from making port; will I receive a refund?
A: Yes. We guarantee to fully refund your money if your ship is detained from
making port, not allowing time for your chosen tour’s itinerary.
Q: I want to book a Roberts Hawaii Shore Excursion but I already booked my
tours with my cruise ship. What can I do?
A: Customarily, tours may be cancelled without penalty by writing “cancel” on
the tour ticket and returning them to the ship’s Shore Excursion Desk
or 24- Hour Drop Box prior to arrival in port. Check with your cruise ship
activities desk on its cancellation policy.
Q: I can’t seem to call you from a phone line on the ship. How
do I reach you?
A: We highly recommend that you book before the tour date to guarantee a seat.
Calling from a phone line on the ship can be expensive. For your convenience,
our Roberts Hawaii staff will be at the pier equipped with wireless phones
which you can use to book tours. The call is FREE. See us at the pier before
or after you have checked in with your cruise ship.
9/11/08 - We've just added a NEW SHIP AND SCHEDULE! Passengers of the RHAPSODY OF THE SEA can now book tours and activities with Roberts Hawaii! Tell us your boarding date to see what we have to offer you!
7/11/08 - We have just updated our website with NEW CRUISESHIP SCHEDULES! Enter your boarding date to see the activities we have to offer you!
5/19/08 - We are now offering a special HAWAIIAN MONARCH HOTEL PACKAGE for our Shore Excursions customers! Click HERE to learn more!
5/1/08 - NCL passengers can now book Shore Excursions for cruises up to the month of DECEMBER! Tell us your boarding date and see the Activity Schedule we have for you!
4/29/08 - Ride on tours and activities for FREE with our new FRIENDS AND FAMILY PACKAGE! Click HERE to learn how!