Shore Excursion Reservations

In order for us to process your request for reservations fully, we advise placing your order a minimum of 3 days prior to your travel date. All reservations are subject to availability. Any disability requiring special attention should be reported at the time of booking. Roberts will make all reasonable attempts to accommodate the needs of the disabled tour participant. All departure times, dates, schedules and fares are subject to change without notice.

All Shore Excursion reservations must be confirmed 48 hours in advance by calling 1(800) 918-5549 or (808) 954-8600. Please have your Confirmation Number available when calling.

Age

Child rates are available for children based on the age definition specific to that product. For children under (4) years of age, unless otherwise stated, there will be no charge as long as the child does not occupy a seat.

Rates

Please refer to the product description and rates listed for each specific Attraction, Activity, Tour and Excursion for current price.

Provision of Service

Roberts Hawaii reserves the right to cancel scheduled tours, attractions and activities at any time in the event of hazardous weather conditions or unforeseen operational problems. Roberts Hawaii, Inc. reserves the right to refuse admission to anyone at its sole discretion. Roberts Hawaii, Inc. will not be responsible for delays, injury, loss, accident or damages to person or personal property.

Payment Methods

Full payment for services must be received prior to service. For web orders, only credit cards accepted. Credit cards accepted are:

• VISA
• Mastercard
• Discover Card
• Diners Card
• American Express Card
• CarteBlanche
• JCB Card

All payments are subject to a 10% service charge in the event of cancellation.

For Charters, a separate payment policy applies. Please contact our Groups Division.

Travel Agents-Rates are commissionable. Please contact our Groups Division.

International Ordering
International charges/payments to Roberts Hawaii are denominated in US Dollars (US$) when charged. Exchange rates are subject to policies of the individual card issuer.

Cancellation Policy

1. Cancellations must be made 24 hours prior to the day of service and will result in a 10% service charge.
2. Cancellations made in a shorter period of time (less than 24 hours prior to the day of service) will result in a 100% charge being incurred (NO REFUND).
3. Claims for refunds must be made within thirty (30) days from the date of service.

Pier Shuttle Baggage

Each passenger is allowed 2 pieces of luggage. Carry-ons must be placed on your lap and in your possession at all times. Oversized baggage are accommodated if space is available. No boards or boxes larger than 3 ft. x 3 ft are permitted on the bus. Additional Fees apply and are collected directly by our airport representative. CASH ONLY (EXACT AMOUNT).

Rates are:
Additional pieces of luggage (over 2 per person)     $4 USD each
Golf Clubs or boxes up to 3’ x 3’                            $4 USD each
Car Seats or Strollers                                           $4 USD each
Surfboard (6’ or less)                                           $17 USD each
Skis and Snowboards                                           $17 USD each
Bicycle                                                                $25 USD each

Pier Shuttle Baggage Liability

Passengers are responsible for verifying their luggage is loaded by the bus operator. AirportWaikikiShuttle.com assumes no liability for lost or damaged baggage, except if baggage is damaged or lost in transit, in which case the maximum liability is $100 per piece and $250 maximum for any single passenger.  All claims shall be submitted within twenty four (24) hours of the occurrence.

Limitations of Liability

Roberts Hawaii, Inc. reserves the right to cancel shuttles at any time in the event of hazardous weather conditions or unforeseen operational problems. Roberts Hawaii, Inc. shall not be liable to any individual utilizing these shuttle services for delays, injury, loss, accident or damages to persons or property. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

Roberts Hawaii makes every effort to operate all itineraries. In the event of tour cancellations at Roberts Hawaii’s discretion, all reservations will incur a full refund. Roberts Hawaii, Inc. reserves the right to refuse service to anyone at its sole discretion.